1 Return & Replacement Eligibility

At MamaOrganica™, your satisfaction and safety are paramount. A return, replacement, or refund request will be accepted under the following conditions:

• Damaged Transit Package: Product received in damaged or broken physical packaging upon arrival.
• Expired Product: Product delivered past its specified shelf-life or expiry date.
• Wrong Item Received: The product delivered does not match your order confirmation.
• Missing Items: Items missing from your multi-item bundle order.

2 Non-Returnable Items (Hygiene & Food Safety)

Due to strict food safety, hygiene regulations, and health compliance standards for organic food products:

• Opened, unsealed, or partially consumed food products cannot be returned or refunded unless defective.
• Returns due to minor personal taste preferences are non-eligible.
• Requests submitted after 72 hours of successful courier delivery.

3 How to Request a Return or Replacement

Please follow these simple steps to file a claim:

1. Take clear photos/unboxing video of the delivered parcel showing the shipping label and defect.
2. Email details with your Order ID to support@mamaorganica.com or message via WhatsApp support.
3. Our support team will verify and arrange a reverse pickup or issue a fresh replacement immediately.

4 Refund Modes & Processing Timelines

Once your refund is approved:

5 Order Cancellation Policy

You can cancel your order free of charge before it is dispatched from our warehouse by visiting My Account -> Order History. Once an order has been shipped, cancellation is not possible, but you may refuse delivery or request a return upon arrival.